Patient communication

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tips and advice on how to communicate to your patients

Patient communication

Re-engage guide and example letters

Supportive guide to enable you to re-engage with your patients who have cancelled their plan membership.

How to re-engage guide

Example template letter

Example template letter - with agreement

From the British Society of Paediatric Dentistry.

COVID-19 Dental resources for children

A wonderful book to explain the pandemic to children.

Coronavirus -

a book for children

Recorded 30.03.20
at 10.00 am

Effective Patient Communication During COVID-19 with Ashley Latter and Les Jones

Everyday at 2:00 pm, free 30 min session - friendly, strategic support.

Email gemma@barkerpr.com to book your slot.

Consultancy session

with Barker PR

A ready-to-use template.

How to structure an email to a patient who wants to cancel their plan

Ready-to-use scripts for various types of conversation.

What to do if a patient cancels their Direct Debit with their bank without informing the practice

Useful fact sheets for

patients on dealing with common dental complaints.

NHS Dental Help Sheets

Accurate posts that you can share with your patients to support health awareness during this time.

Social media resources

How to communicate through a crisis

Top tips from Barker PR
on how to communicate
to your patients.

Mark Oborn reflects on social media channels.

Lessons to learn about social media on lockdown

Why your practice should be using social media

An oldie but a goodie, chance to listen in and understand why your practice should be using social media.

Download Temporary closure letter example

A template to support your communication with patients.

Six things to say to patients if they are looking to cancel their plan

Useful and proactive advice when it comes to chatting your patients about their plan membership.

Communicating the rescheduling of dental appointments

An example template letter to use when communicating the rescheduling of appointments.

How to maximise the value of your practice

Things you could consider when you want to grow your practice to maximise its value. In particular the patient experience, and utilising technology.

Managing your toothache at home during the pandemic

Download an editable PDF that you can email and Whatsapp to patients.

Three practices share their stories of communicating with their plan patients during coronavirus

A webinar with
Michael Bentley & Laura Horton discussing virtual and verbal skills when communicating
with patients.

Teledentistry in a COVID-19 world

This one hour webinar recording covers consulting remotely with the current health situation in the UK.

Patient communication during COVID-19 with Ashley Latter

Online marketing in a new world

Mark Oborn shares his tips on what is likely to change when it comes to marketing to your patients.

Top tips for video consultations

Fern Lloyd, Practice Plan Group videographer, shares her top tips for recording video consultations.

Reopening communication to your patients

Downloads of example reopening communication to your patients.

Social examples

Town Hall Dental Focusing on Charity During COVID-19

Smile Magazines - FREE patient

touch points

It's an important time for you to keep in touch with your patients, so with this in mind here are four great smile magazine issues which you can download and share with your patients as you see fit.

Example patient journey

Castle Way Dental Care share their new patient journey.

Waiting room advice for patients

The Oral Health Foundation shares a video to play in your waiting room.

NHS resources for dental practices

Materials on changes to dental practice services and how to access treatment

An example 'welcome back' video

Old Amersham Dental Clinic share their 'welcome back and what to expect' patient video.

Patient experience poster

The Oral Health Foundation shares a poster to put up
for your patients.

The Revised Patient Journey & The New Hygiene Appointment

Two really useful infographics you can utilise in patient communications.

Revised patient journey

New normal hygiene appointment

Mental wellbeing

Guidance and advice

Leading your team

Practice housekeeping

Preparing to open

Business financial planning

Resources

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